Returns and refunds

RIGHT OF WITHDRAWAL

Pursuant to European legislation (Directive 2011/83/EU), in the event of any problem, the customer has the right to withdraw from the purchase contract within 14 days of receiving the products .

The right of withdrawal can be exercised by communicating the desire to return the product via email to the address indicated on the Contact page, specifying:

  • order number;

  • product(s) to be returned.

Return conditions

To be accepted, the return must meet all of the following conditions:

  • the product must be intact, unused and unwashed ;

  • must be returned in the original packaging , complete with labels and accessories;

  • there must be no signs of wear, damage or alterations;

  • The return must be sent within 14 days of notification of withdrawal.

In case of failure to comply with the above conditions, the return may be refused or a reduction in the refunded amount may be applied, as provided for by current legislation.

Refunds

Once the return has been received and verified, the refund will be made within 14 days using the same payment method used for the purchase , unless otherwise agreed.

The refund will only concern the value of the returned product .

Products excluded from return

The right of withdrawal does not apply in the following cases:

  • customized or made-to-measure products;

  • sealed products that are not suitable for return for hygiene reasons if opened after delivery;

  • products which, by their nature, cannot be returned.

Tax regime

Sales can take place:

  • under the ordinary VAT regime ;

  • under the margin regime , pursuant to current legislation;

  • under a non-taxable or exempt VAT regime , in the case of sales to foreign entities, following prior contact and verification.

The applied tax regime does not affect the consumer's rights of return and refund , which remain fully guaranteed in accordance with European legislation.

Shipping costs

Shipping costs for returning the product are the responsibility of the customer , unless otherwise indicated or specifically agreed.

Initial shipping charges are non-refundable, except in cases where the return is due to:

  • defective product;

  • Wrong product sent by seller.

Responsibility

Outletzone is not responsible for:

  • delays attributable to the courier;

  • loss or damage occurring during return shipment, if not insured by the customer.

We therefore recommend using a traceable shipping method.

Return with shipping label provided by the seller

Upon customer request, Outletzone can provide a return shipping label to facilitate the return process.

In this case, the cost of return shipping will be deducted from the refund amount , unless the return is due to:

  • shipping error attributable to the seller;

  • defective or non-compliant product.

The amount withheld will be clearly indicated to the customer before the refund is processed.