Shipping

SHIPMENTS

Shipping areas

Outletzone ships:

  • in Italy ;

  • in the countries of the European Union ;

  • to non-EU countries , subject to verification and confirmation.

Any restrictions or specific costs for certain destinations will be indicated at checkout.

Order processing times

Orders are processed within 1–3 business days after payment confirmation.

Orders placed over the weekend or on public holidays will be processed on the next working day .

Delivery times

Estimated delivery times are indicative and may vary depending on the destination:

  • Italy: 1–3 business days from order processing

  • European Union: 2–5 working days from order processing

  • Non-EU countries: Variable depending on destination and customs procedures

The times indicated are not guaranteed and may vary for reasons not attributable to the seller.

Shipping costs

Shipping costs are:

  • automatically calculated at checkout , or

  • clearly indicated before confirming the order.

Any promotions, free shipping, or special conditions will be announced on the website.

Couriers used

Shipments are made via selected and traceable couriers .

Once the order has been shipped, the customer will receive a confirmation email with the tracking code , where available.

Delays and responsibilities

Outletzone is not responsible for:

  • delays caused by the courier;

  • force majeure events (strikes, adverse weather conditions, logistical blockages);

  • errors or delays due to incomplete or incorrect addresses provided by the customer.

In such cases, the customer will still be supported to facilitate the resolution of the problem.

Failure to deliver and storage

In case of:

  • non-delivery due to the recipient's absence;

  • refusal of delivery;

  • incorrect or incomplete address;

Any additional costs for storage, redelivery or return of the package may be charged to the customer .

International shipping and customs

For shipments to non-EU countries:

  • any customs duties, taxes or import charges are the responsibility of the recipient;

  • These costs are not refundable in case of return or refusal of delivery.

Couriers and collection point

Shipments are made via Poste Italiane , BRT (Bartolini) , UPS , FedEx and InPost , based on the destination, product type and service availability.

If the customer wishes delivery to a collection point , a locker or a courier branch , he can:

  • indicate it in the order notes at checkout, or

  • Please contact customer service before shipping.

The possibility of delivery to a collection point is subject to the availability of the selected courier and may not be guaranteed for all destinations or shipping types.

Receiving the package

Upon delivery, the customer is invited to:

  • check the integrity of the package;

  • report any anomalies (damaged or tampered package) to the courier;

  • contact customer service promptly.

In case of obvious damage, we recommend accepting the package with reservations .